The Knowledgebase

One fact is clear, your business cannot operate efficiently without giving your employees the necessary "tools" and "knowledge" for them to do the things for which you have made them "accountable". In the Action Management System we get you to build an online "Knowledgebase" to provide this direct assistance. AMS then becomes the "operational centre" for your business.

The AMS Knowledgebase becomes your central repository for all tools, techniques, methods, processes, policies, checklists, spreadsheets, training material, manuals, and forms that are required to be accessed by your employees in the performance of their jobs.

The Knowledgebase (view simple Excel example) is built progressively by the business to logically integrate with all elements of the Action Management System. The Knowledgebase evolves over time and becomes the repository for all business improvements made using the Action Management process.
For example the AMS business DNA has "context-related" links to the Knowledgebase for business policy and procedures, and every user's User 5x5 has "context-related" links to the Knowledgebase for access to tools, instructions, and checklists, etc that are required by employees in the execution of their jobs.

In your business some of the major elements of this Knowledgebase will already exit and others will need to be created, however these knowledge items are normally not organised in a usable way for simple access to the key information that staff need to do their daily jobs.

So in addition to the "context-related" links integrated within the Action Management System, an AMS Knowledge Directory is therefore created to match the DNA of the organisation. This directory then becomes a simple and logical index of key operational information within the Knowledgebase.

Next Step

is to link your
people's Actions to a
performance
appraisal
system