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The Action Management System has been designed on the basic premise that every user of AMS has "accountability" for some element of the business. 

No matter how small or how large this element is, reviewing its performance is an essential component required for a user to achieve personal satisfaction within the business. Recognition of a user's "contribution to the business" fosters both teamwork and a strong organisational culture.

Remember: "People do what you INSPECT ...... not what you EXPECT"

Whatever the level of "accountability" is assigned to a user, every user needs to understand how their success will be assessed. Therefore a "measure" and a "target" should be established for the Operational Actions for which a user is accountable. These measures and targets are achieved with the use of "tools" given to the user. These tools provide the "method" by which the individual can achieve the targets (in their User 5x5) for which they are accountable. If the "tools" provided are inadequate (for the user to achieve their targets) then these tools must be improved before any higher targets can be set.

Regular user reviews and discussions should therefore be conducted with all users to confirm that they are able to reach their targets with the tools that they have available. AMS provides all users with a direct access method to all of the tools, documents, procedures, and knowledge required by them to reach their goals.