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The Action Management System provides a method of assessing the performance of both the business as a whole and users.
However before you can assess the performance of anything it is critical that you establish three things:

(1) The most appropriate measurement characteristic for each Action.
(2) The targets that you feel are achievable within the review period.
(3) The "tools" that enable an Action to be completed to meet the targets assigned.

Business Operational Actions are typically "team actions", and although one primary person is allocated accountability for each of these actions (view simple Excel example), these actions are normally "organisation-wide" Actions.

User Actions are Job Actions, and are spread over many individuals that constitute the "team" that will together deliver the Business Operational Actions. So any one User Action that is assigned to an individual can introduce an increased risk to a Business Operational Action if the individual does not perform this Action to the level expected. For this reason AMS provides for a regular review process for both user and business Actions.

People do what you "inspect" ...... not what you "expect".
AMS is therefore based on measuring and assessing both non-financial business performance and personal performance that has been derived from the unique DNA of the business. This reflects the true purpose of the business. The final components of AMS are the "tools" required to carry out the Operational and Job Actions.
In AMS we consolidate all these tools in one place called the Knowledgebase.